Korea Liquor Cellars returns policy includes the rights you have under the Australian Consumer Law on products that are proven to be faulty.?
Korea Liquor Cellars has a 14 day claim period from date of purchase.
In such cases, whereby the product(s) is proven to be faulty, we will offer a replacement of the faulty product where possible or a full refund (excluding shipping costs).
In the case of a faulty products, the return process will involve proof of purchase and the return of the bottle, its contents, the cork and the cap. Some products may need to be returned to the original supplier for further testing before a replacement or refund can be offered. The staff at Korea Liquor Cellars will offer advice as to the most appropriate means of returning faulty products.
Under no circumstances will a refund or credit be given for empty bottles returned as ‘faulty’ as it is impossible to validate your claim without testing the product content.
If the product is determined to be in sound condition, not defective or faulty, it will be returned and you will be invoiced for the processing and shipping costs associated with the return.
Refunds or exchanges for ‘change of mind’ purchases are at the discretion of Korea Liquor Cellars management.